Meetgeek - Degraded performance Issues with Zoom Agents joining calls – Incident details

Meeting Assistant experiencing degraded performance

Degraded performance Issues with Zoom Agents joining calls

Monitoring
Degraded performance
Started 3 months ago

Affected

Meeting Assistant

Degraded performance from 7:17 AM to 12:00 AM

Updates
  • Update
    UTC
    Update

    We're seeing degraded performance for meeting agents joining Zoom calls. Video recording and Voice Agents are unavailable for these meetings, which will be captured as audio-only. Transcripts and summaries are unaffected. In the meantime, we recommend using the Desktop App or Chrome Extension.

  • Identified
    UTC
    Identified

    A subset of users are experiencing issues with meeting agents joining Zoom calls. We recommend using alternative recording options such as the Desktop App or Chrome Extension.