Meetgeek Status - Incident history https://meetgeek.instatus.com Meetgeek Thu, 11 Jun 2026 07:17:41 +0000 Degraded performance Issues with Zoom Agents joining calls Type: Incident Affected Components: Meeting Assistant Jun 11, 07:17:41 GMT+0 - Identified - A subset of users are experiencing issues with meeting agents joining Zoom calls. We recommend using alternative recording options such as the Desktop App or Chrome Extension. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>07:17:41</var> GMT+0</small><br><strong>Identified</strong> - A subset of users are experiencing issues with meeting agents joining Zoom calls. We recommend using alternative recording options such as the Desktop App or Chrome Extension..</p> ]]> Thu, 11 Jun 2026 07:17:41 +0000 https://meetgeek.instatus.com/incident/cmq960trh049yqrk8uk9045qg https://meetgeek.instatus.com/incident/cmq960trh049yqrk8uk9045qg Google Meet bots randomly quit meeting issue Type: Incident Duration: 1 day, 2 hours and 24 minutes Affected Components: Meeting Assistant Jun 4, 10:00:00 GMT+0 - Identified - Google Meet meetings might be cut off short randomly. A minor percentage of users are affected by this issue. We are actively working on a fix for this incident. Jun 5, 12:23:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 2 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Google Meet meetings might be cut off short randomly. A minor percentage of users are affected by this issue. We are actively working on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:23:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 4 Jun 2026 10:00:00 +0000 https://meetgeek.instatus.com/incident/cmq0pncgm0ciuparx9552mgdj https://meetgeek.instatus.com/incident/cmq0pncgm0ciuparx9552mgdj Google Meet Agent Joining Issues Type: Incident Duration: 1 day and 14 hours Affected Components: Meeting Assistant Jun 3, 10:00:06 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 10:38:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day and 14 hours

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:00:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:38:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 10:00:06 +0000 https://meetgeek.instatus.com/incident/cmpxyr9ab01zznwp2vfv79pzd https://meetgeek.instatus.com/incident/cmpxyr9ab01zznwp2vfv79pzd Service Disruption Notification Type: Incident Affected Components: Meeting Assistant Jan 29, 07:30:38 GMT+0 - Resolved - Dear Customer, We would like to inform you that on **28 Jan**, between **16:00 and 20:00 (UTC)**, we experienced an **unexpected incident in our AWS infrastructure**. During this period, our system was temporarily unable to allocate resources for the bots, which may have resulted in **missed or unfulfilled meetings**. The incident has been fully resolved, and all services are now operating normally. We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. If you have any questions or require further clarification, please do not hesitate to contact us. Kind regards, The MeetGeek Team Type: Incident

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>07:30:38</var> GMT+0</small><br><strong>Resolved</strong> - Dear Customer, We would like to inform you that on **28 Jan**, between **16:00 and 20:00 (UTC)**, we experienced an **unexpected incident in our AWS infrastructure**. During this period, our system was temporarily unable to allocate resources for the bots, which may have resulted in **missed or unfulfilled meetings**. The incident has been fully resolved, and all services are now operating normally. We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. If you have any questions or require further clarification, please do not hesitate to contact us. Kind regards, The MeetGeek Team.</p> ]]> Thu, 29 Jan 2026 07:30:38 +0000 https://meetgeek.instatus.com/incident/cmkz7yqr0084ijcrmwtx8dt2e https://meetgeek.instatus.com/incident/cmkz7yqr0084ijcrmwtx8dt2e Zoom bot fails to join meetings Type: Incident Duration: 3 hours and 9 minutes Affected Components: Meeting Assistant Jan 12, 14:04:58 GMT+0 - Resolved - This incident has been resolved. Jan 12, 10:55:56 GMT+0 - Investigating - We are currently investigating this incident. Jan 12, 11:38:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>14:04:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>10:55:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>11:38:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 12 Jan 2026 10:55:56 +0000 https://meetgeek.instatus.com/incident/cmkb1ro6k0ndlu3sgj0a3w9n5 https://meetgeek.instatus.com/incident/cmkb1ro6k0ndlu3sgj0a3w9n5 Issues with the meeting page not loading on the web app Type: Incident Duration: 10 hours and 42 minutes Affected Components: Web Dashboard Oct 7, 21:42:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 8, 07:19:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 42 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:42:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Oct 2025 21:42:00 +0000 https://meetgeek.instatus.com/incident/cmghrav5i001nsptvykulqk2k https://meetgeek.instatus.com/incident/cmghrav5i001nsptvykulqk2k Degraded performance with the web and mobile apps and delays in analysis Type: Incident Duration: 6 days, 5 hours and 15 minutes Affected Components: Web Dashboard, Meeting Insights Aug 21, 14:30:00 GMT+0 - Investigating - We have identified that users are experiencing elevated errors for the impacted services. At this time, no meeting recordings created during the affected period have been lost. All missing data will be fully recovered once the fix is implemented. Our team is committed to resolving this issue as quickly as possible, and we appreciate your patience. Aug 21, 18:55:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. All impacted services have now fully recovered. Our team is working to regenerate the missing or incomplete summaries for the affected meetings. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue. Aug 27, 19:45:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 5 hours and 15 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified that users are experiencing elevated errors for the impacted services. At this time, no meeting recordings created during the affected period have been lost. All missing data will be fully recovered once the fix is implemented. Our team is committed to resolving this issue as quickly as possible, and we appreciate your patience..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:55:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. All impacted services have now fully recovered. Our team is working to regenerate the missing or incomplete summaries for the affected meetings. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 21 Aug 2025 14:30:00 +0000 https://meetgeek.instatus.com/incident/cmelo7oif000111xgq3dr45wf https://meetgeek.instatus.com/incident/cmelo7oif000111xgq3dr45wf Google Meet Bot not recording meetings Type: Incident Duration: 1 day, 2 hours and 30 minutes Affected Components: Meeting Assistant Jul 22, 06:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 07:00:00 GMT+0 - Identified - We have identified the issue and we are working on a fix Jul 23, 08:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 2 hours and 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and we are working on a fix.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 22 Jul 2025 06:00:00 +0000 https://meetgeek.instatus.com/incident/cmdfqwm6l00slehi03emkshn7 https://meetgeek.instatus.com/incident/cmdfqwm6l00slehi03emkshn7 Zoom bot transcript has missing speakers Type: Incident Duration: 21 days, 12 hours and 11 minutes Affected Components: Meeting Assistant Jul 1, 21:00:00 GMT+0 - Investigating - There is an issue where the meetings recorded by the zoom bot do not provide the speakers Jul 9, 08:21:00 GMT+0 - Identified - We have identified the issue and we are currently working on a fix. Jul 23, 09:10:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 days, 12 hours and 11 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - There is an issue where the meetings recorded by the zoom bot do not provide the speakers.</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>08:21:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and we are currently working on a fix..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>09:10:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 1 Jul 2025 21:00:00 +0000 https://meetgeek.instatus.com/incident/cmd4aqiv300cfr4v8c93zzsxq https://meetgeek.instatus.com/incident/cmd4aqiv300cfr4v8c93zzsxq Microsoft Teams bot not joining Type: Incident Duration: 5 days, 4 hours and 39 minutes Affected Components: Meeting Assistant Jun 13, 09:31:01 GMT+0 - Identified - We are experiencing degraded performance with our Microsoft Teams Bots. Jun 13, 09:43:13 GMT+0 - Identified - Microsoft Teams is experiencing degraded performance, which causes a subset of Microsoft Teams Bots to have trouble joining the call. As a temporary workaround, you can use the MeetGeek CE <https://chromewebstore.google.com/detail/meetgeek-ai-meeting-notes/jgcndlaikgkhpbcekabcmnfeiaelgaon> Jun 18, 14:10:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 4 hours and 39 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>09:31:01</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing degraded performance with our Microsoft Teams Bots. .</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>09:43:13</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Teams is experiencing degraded performance, which causes a subset of Microsoft Teams Bots to have trouble joining the call. As a temporary workaround, you can use the MeetGeek CE <https://chromewebstore.google.com/detail/meetgeek-ai-meeting-notes/jgcndlaikgkhpbcekabcmnfeiaelgaon>.</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>14:10:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Jun 2025 09:31:01 +0000 https://meetgeek.instatus.com/incident/cmbuly1n2000jkogodr084kpk https://meetgeek.instatus.com/incident/cmbuly1n2000jkogodr084kpk Google Meet down Type: Incident Duration: 1 hour and 18 minutes Affected Components: Meeting Assistant Jun 12, 18:45:49 GMT+0 - Identified - There is currently an outgoing outage with Google Meet in some regions. Our bots are currently not able to join Google Meet meetings due to this issue. Jun 12, 20:04:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:45:49</var> GMT+0</small><br><strong>Identified</strong> - There is currently an outgoing outage with Google Meet in some regions. Our bots are currently not able to join Google Meet meetings due to this issue..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:04:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:45:49 +0000 https://meetgeek.instatus.com/incident/cmbtqbq03000jjmdrm1iekx0v https://meetgeek.instatus.com/incident/cmbtqbq03000jjmdrm1iekx0v Video not being recorded for Google Meet calls Type: Incident Duration: 22 hours and 41 minutes Affected Components: Meeting Assistant Jun 11, 11:05:47 GMT+0 - Resolved - This incident has been resolved. Jun 10, 12:25:00 GMT+0 - Identified - We have identified cases where the Google Meet calls were being recorded without video. Our team is working on a solution to resolve this incident. Type: Incident

Duration: 22 hours and 41 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>11:05:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>12:25:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified cases where the Google Meet calls were being recorded without video. Our team is working on a solution to resolve this incident..</p> ]]> Tue, 10 Jun 2025 12:25:00 +0000 https://meetgeek.instatus.com/incident/cmbrtw8b10001b5i5xx4dht2b https://meetgeek.instatus.com/incident/cmbrtw8b10001b5i5xx4dht2b Meeting Summary delayed or not arriving Type: Incident Duration: 3 hours and 12 minutes Affected Components: Meeting Insights, Meeting Assistant Jun 10, 11:00:00 GMT+0 - Investigating - We are currently investigating an issue with meeting summaries going out or being delayed Jun 10, 14:12:00 GMT+0 - Resolved - This incident has been resolved, and all the incomplete summaries and insights have been regenerated. Type: Incident

Duration: 3 hours and 12 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with meeting summaries going out or being delayed .</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:12:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and all the incomplete summaries and insights have been regenerated..</p> ]]> Tue, 10 Jun 2025 11:00:00 +0000 https://meetgeek.instatus.com/incident/cmbqmfasf000dnj1bdw28497n https://meetgeek.instatus.com/incident/cmbqmfasf000dnj1bdw28497n Long analysis time Type: Incident Duration: 4 days, 16 hours and 37 minutes Affected Components: Meeting Insights May 23, 07:36:44 GMT+0 - Resolved - This incident has been resolved. May 18, 15:00:00 GMT+0 - Investigating - We are currently investigating an incident where some meetings do not get analysed and summaries are not being sent out. Bots joining and recording are not affected by this incident. May 19, 20:14:08 GMT+0 - Identified - During peak hours, the analysis may take longer than anticipated, resulting in incomplete or missing summary and insights data for a subset of meetings. Our team is currently investigating the root cause of this issue and will restore any missing data once it is resolved. May 20, 06:35:34 GMT+0 - Monitoring - All the missing summaries have been successfully generated. Our team has found the root cause of the longer analysis times and incomplete insights and is working on a solution to ensure this issue does not occur again. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue. Type: Incident

Duration: 4 days, 16 hours and 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>07:36:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where some meetings do not get analysed and summaries are not being sent out. Bots joining and recording are not affected by this incident..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>20:14:08</var> GMT+0</small><br><strong>Identified</strong> - During peak hours, the analysis may take longer than anticipated, resulting in incomplete or missing summary and insights data for a subset of meetings. Our team is currently investigating the root cause of this issue and will restore any missing data once it is resolved..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>06:35:34</var> GMT+0</small><br><strong>Monitoring</strong> - All the missing summaries have been successfully generated. Our team has found the root cause of the longer analysis times and incomplete insights and is working on a solution to ensure this issue does not occur again. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue..</p> ]]> Sun, 18 May 2025 15:00:00 +0000 https://meetgeek.instatus.com/incident/cmavc1gt500fd11pirb6h8whr https://meetgeek.instatus.com/incident/cmavc1gt500fd11pirb6h8whr Long analysis time and missing transcripts Type: Incident Duration: 2 days and 10 hours Affected Components: Meeting Insights Apr 29, 14:00:00 GMT+0 - Investigating - We are currently investigating an incident where some meetings do not get analysed and summaries are not being sent out. Bots joining and recording are not affected by this incident. May 2, 00:00:00 GMT+0 - Resolved - This incident has been resolved. Apr 29, 22:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. All impacted services have now fully recovered. Our team will work to recover the missing recordings, transcripts, and summaries for the meetings that finished recording in the affected period. We apologize for any inconvenience this may have caused. Type: Incident

Duration: 2 days and 10 hours

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where some meetings do not get analysed and summaries are not being sent out. Bots joining and recording are not affected by this incident..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. All impacted services have now fully recovered. Our team will work to recover the missing recordings, transcripts, and summaries for the meetings that finished recording in the affected period. We apologize for any inconvenience this may have caused..</p> ]]> Tue, 29 Apr 2025 14:00:00 +0000 https://meetgeek.instatus.com/incident/cma2pe221002ft76bick9modd https://meetgeek.instatus.com/incident/cma2pe221002ft76bick9modd Elevated error rates Type: Incident Duration: 1 hour and 25 minutes Affected Components: Web Dashboard, Meeting Assistant, Meeting Insights, Public API Apr 17, 15:20:00 GMT+0 - Identified - We have identified elevated error rates today, April 17th, from 3:20 PM to 4:45 PM UTC. During this time, the bot failed to join meetings, and recorded meetings that finished in this timeframe were not analyzed. Apr 17, 16:45:00 GMT+0 - Resolved - All impacted services have now fully recovered. Our team will work to recover the missing recordings, transcripts, and summaries for the meetings that finished recording in the affected period. However, we regret to inform you that the meetings that were not recorded cannot be recovered. We apologize for any inconvenience this may have caused. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified elevated error rates today, April 17th, from 3:20 PM to 4:45 PM UTC. During this time, the bot failed to join meetings, and recorded meetings that finished in this timeframe were not analyzed. .</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered. Our team will work to recover the missing recordings, transcripts, and summaries for the meetings that finished recording in the affected period. However, we regret to inform you that the meetings that were not recorded cannot be recovered. We apologize for any inconvenience this may have caused..</p> ]]> Thu, 17 Apr 2025 15:20:00 +0000 https://meetgeek.instatus.com/incident/cm9lo3qwm0094114ct0z1auo4 https://meetgeek.instatus.com/incident/cm9lo3qwm0094114ct0z1auo4 Teams bot dropping Type: Incident Duration: 1 day, 5 hours and 25 minutes Affected Components: Meeting Assistant Mar 24, 11:01:21 GMT+0 - Investigating - We are currently investigating an incident where the teams bot sometimes drops from the call. Mar 24, 16:26:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 24, 16:12:10 GMT+0 - Identified - Issue was identified. We are working on a fix. Mar 25, 16:26:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 5 hours and 25 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>11:01:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where the teams bot sometimes drops from the call..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>16:26:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>16:12:10</var> GMT+0</small><br><strong>Identified</strong> - Issue was identified. We are working on a fix..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>16:26:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Mar 2025 11:01:21 +0000 https://meetgeek.instatus.com/incident/cm8myid3q002tjy2cnl7m7i0w https://meetgeek.instatus.com/incident/cm8myid3q002tjy2cnl7m7i0w Incomplete summary & insights Type: Incident Duration: 6 days, 1 hour and 43 minutes Affected Components: Meeting Assistant, Meeting Insights Jan 13, 17:07:32 GMT+0 - Resolved - This incident has been resolved. Jan 7, 15:25:00 GMT+0 - Investigating - During peak hours, the analysis may take longer than anticipated, resulting in incomplete or missing summary and insights data for a subset of meetings. This incident started yesterday, January 7th at 3:25 GMT. Our team is currently investigating the root cause of this issue and will restore any missing data once it is resolved. Jan 9, 16:05:44 GMT+0 - Monitoring - Our team has successfully implemented a solution and is currently in the process of restoring the missing summaries for the affected meetings. We continue to investigate the longer analysis times and the incomplete insights data. We sincerely appreciate your patience and understanding in this matter. Jan 10, 12:34:12 GMT+0 - Monitoring - All the missing summaries have been successfully generated. Our team has found the root cause of the longer analysis times and incomplete insights and is working on a solution to ensure this issue does not occur again. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue. Jan 12, 15:43:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 6 days, 1 hour and 43 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>17:07:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Investigating</strong> - During peak hours, the analysis may take longer than anticipated, resulting in incomplete or missing summary and insights data for a subset of meetings. This incident started yesterday, January 7th at 3:25 GMT. Our team is currently investigating the root cause of this issue and will restore any missing data once it is resolved..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:05:44</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has successfully implemented a solution and is currently in the process of restoring the missing summaries for the affected meetings. We continue to investigate the longer analysis times and the incomplete insights data. We sincerely appreciate your patience and understanding in this matter..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>12:34:12</var> GMT+0</small><br><strong>Monitoring</strong> - All the missing summaries have been successfully generated. Our team has found the root cause of the longer analysis times and incomplete insights and is working on a solution to ensure this issue does not occur again. We apologize for any inconvenience this may have caused and appreciate your patience while we resolve this issue..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:43:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 7 Jan 2025 15:25:00 +0000 https://meetgeek.instatus.com/incident/cm5o4a6i5000sl2h120nki1b7 https://meetgeek.instatus.com/incident/cm5o4a6i5000sl2h120nki1b7 Bot fails to join meetings Type: Incident Duration: 1 hour and 7 minutes Affected Components: Meeting Assistant Dec 30, 17:01:57 GMT+0 - Monitoring - The issue causing our bots to not join meetings earlier today has been fully resolved. Please rest assured this was not an issue on MeetGeek’s side but rather an outage with our server provider. Our team worked diligently alongside our provider to ensure a swift resolution. All systems are now operating normally, and we’re closely monitoring performance to ensure a smooth experience moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Dec 30, 15:55:24 GMT+0 - Investigating - We are investigating reports where the bot is not joining some meetings. Dec 30, 17:01:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>17:01:57</var> GMT+0</small><br><strong>Monitoring</strong> - The issue causing our bots to not join meetings earlier today has been fully resolved. Please rest assured this was not an issue on MeetGeek’s side but rather an outage with our server provider. Our team worked diligently alongside our provider to ensure a swift resolution. All systems are now operating normally, and we’re closely monitoring performance to ensure a smooth experience moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>15:55:24</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports where the bot is not joining some meetings..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>17:01:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 30 Dec 2024 15:55:24 +0000 https://meetgeek.instatus.com/incident/cm5b80tbd00022l0sj6kk87sg https://meetgeek.instatus.com/incident/cm5b80tbd00022l0sj6kk87sg Teams bot not joining all calls Type: Incident Duration: 1 day, 8 hours and 25 minutes Affected Components: Meeting Assistant Dec 18, 10:07:04 GMT+0 - Investigating - We are investigating reports where the teams bot is not joining some meetings. Dec 18, 10:25:20 GMT+0 - Identified - We have identified the issue and are working on a solution. Dec 19, 07:36:06 GMT+0 - Monitoring - We have deployed a fix and currently monitoring Dec 19, 18:32:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 8 hours and 25 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>10:07:04</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports where the teams bot is not joining some meetings..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>10:25:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a solution..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>07:36:06</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix and currently monitoring.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>18:32:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Dec 2024 10:07:04 +0000 https://meetgeek.instatus.com/incident/cm4tqan5u001pt8swfdqjar2r https://meetgeek.instatus.com/incident/cm4tqan5u001pt8swfdqjar2r Summary missing Type: Incident Duration: 15 hours and 33 minutes Affected Components: Meeting Assistant, Meeting Insights Dec 11, 23:30:00 GMT+0 - Monitoring - We have identified an issue with the summary generation between 11:30 PM and 03:00 AM GMT. Our team has successfully resolved the problem and is monitoring the situation. All the missing summaries from the last 12 hours will be recovered. We sincerely appreciate your patience and understanding. Dec 12, 15:03:21 GMT+0 - Resolved - This incident has been resolved and all the missing summaries were successfully generated. Type: Incident

Duration: 15 hours and 33 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified an issue with the summary generation between 11:30 PM and 03:00 AM GMT. Our team has successfully resolved the problem and is monitoring the situation. All the missing summaries from the last 12 hours will be recovered. We sincerely appreciate your patience and understanding..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>15:03:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and all the missing summaries were successfully generated..</p> ]]> Wed, 11 Dec 2024 23:30:00 +0000 https://meetgeek.instatus.com/incident/cm4l6wrb3000x47w4iicp5och https://meetgeek.instatus.com/incident/cm4l6wrb3000x47w4iicp5och Issue with the summary email delivery Type: Incident Duration: 21 hours and 46 minutes Affected Components: Meeting Assistant Dec 4, 13:30:54 GMT+0 - Resolved - This incident has been resolved. Dec 3, 15:45:00 GMT+0 - Identified - We have identified an issue with the meeting summary emails not being delivered since yesterday, Dec, 3rd. Our engineers are actively working on fixing it. Dec 4, 13:25:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 21 hours and 46 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:30:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the meeting summary emails not being delivered since yesterday, Dec, 3rd. Our engineers are actively working on fixing it..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:25:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 3 Dec 2024 15:45:00 +0000 https://meetgeek.instatus.com/incident/cm49w4t9100945ujki8uns3m5 https://meetgeek.instatus.com/incident/cm49w4t9100945ujki8uns3m5 Summary missing Type: Incident Duration: 1 day, 9 hours and 23 minutes Affected Components: Meeting Assistant Oct 17, 09:00:00 GMT+0 - Identified - We are aware of an issue which affects the generation of meeting summaries. We have identified the issue and are working on fixing it. Oct 17, 16:30:45 GMT+0 - Monitoring - Our team has successfully resolved the issue and is monitoring the situation. All the missing summaries from the last 20 hours will be recovered. We sincerely appreciate your patience and understanding. Oct 18, 03:14:00 GMT+0 - Resolved - This incident has been resolved and all the missing summaries were successfully generated. Type: Incident

Duration: 1 day, 9 hours and 23 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue which affects the generation of meeting summaries. We have identified the issue and are working on fixing it..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:30:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has successfully resolved the issue and is monitoring the situation. All the missing summaries from the last 20 hours will be recovered. We sincerely appreciate your patience and understanding..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>03:14:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and all the missing summaries were successfully generated..</p> ]]> Thu, 17 Oct 2024 09:00:00 +0000 https://meetgeek.instatus.com/incident/cm2d3kftl000fvrbp16vjpc5a https://meetgeek.instatus.com/incident/cm2d3kftl000fvrbp16vjpc5a Issues with Zoom recordings Type: Incident Duration: 7 days Affected Components: Meeting Assistant Sep 29, 21:00:00 GMT+0 - Resolved - After investigating the issues, we determined that the problem was on Zoom's side. Starting with 30/09/2024 this incident has been resolved. Sep 22, 21:00:00 GMT+0 - Investigating - We have identified instances in which certain Zoom meetings are recorded without sound. Consequently, these meetings lack a transcript and do not appear on the Past Meetings page. Our team is actively investigating this issue. Type: Incident

Duration: 7 days

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Resolved</strong> - After investigating the issues, we determined that the problem was on Zoom's side. Starting with 30/09/2024 this incident has been resolved. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified instances in which certain Zoom meetings are recorded without sound. Consequently, these meetings lack a transcript and do not appear on the Past Meetings page. Our team is actively investigating this issue..</p> ]]> Sun, 22 Sep 2024 21:00:00 +0000 https://meetgeek.instatus.com/incident/cm1ke6btj001jq76fkkdt7jf2 https://meetgeek.instatus.com/incident/cm1ke6btj001jq76fkkdt7jf2 Issues with Zoom recordings Type: Incident Duration: 10 days, 19 hours and 28 minutes Affected Components: Meeting Assistant Sep 1, 12:30:00 GMT+0 - Investigating - We identified cases for a subset of users in which the bot leaves the call shortly after it starts recording. We are currently investigating this incident. Sep 8, 10:35:00 GMT+0 - Monitoring - We resolved the issue and are currently monitoring the situation. All impacted users are now able to record Zoom video meetings without any issues. We sincerely appreciate your patience and understanding during this time. Sep 12, 07:57:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 days, 19 hours and 28 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We identified cases for a subset of users in which the bot leaves the call shortly after it starts recording. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:35:00</var> GMT+0</small><br><strong>Monitoring</strong> - We resolved the issue and are currently monitoring the situation. All impacted users are now able to record Zoom video meetings without any issues. We sincerely appreciate your patience and understanding during this time..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>07:57:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 1 Sep 2024 12:30:00 +0000 https://meetgeek.instatus.com/incident/cm0mau7n50035dsahe2gd17nz https://meetgeek.instatus.com/incident/cm0mau7n50035dsahe2gd17nz Scheduled maintenance on Friday, 13th of January. Our services will be unavailable during 2PM - 6PM UTC. Type: Maintenance Duration: 5 hours and 22 minutes Affected Components: Meeting Insights, Web Dashboard, Meeting Assistant Jan 13, 16:00:01 GMT+0 - Identified - Maintenance is not completed yet. Jan 13, 18:00:00 GMT+0 - Identified - Maintenance is almost done. Jan 13, 17:00:00 GMT+0 - Identified - Our services will be unavailable during 2PM - 6PM UTC time for planned service maintenance. Jan 13, 21:21:40 GMT+0 - Completed - Maintenance has been completed successfully. This time it is for real. :) Jan 13, 17:00:00 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours and 22 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is not completed yet..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is almost done..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our services will be unavailable during 2PM - 6PM UTC time for planned service maintenance..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:21:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully. This time it is for real. :) .</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 13 Jan 2023 17:00:00 +0000 https://meetgeek.instatus.com/maintenance/clcq2tcs370725poomtv54pqgj https://meetgeek.instatus.com/maintenance/clcq2tcs370725poomtv54pqgj Scheduled maintenance for 9-12 CET, 3rd of November 2022 Type: Maintenance Duration: 3 hours Affected Components: Meeting Insights, Web Dashboard, Meeting Assistant Nov 3, 09:00:00 GMT+0 - Identified - We are going to perform a scheduled maintenance during 9-12 CET, the 3rd of November 2022 Nov 3, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are going to perform a scheduled maintenance during 9-12 CET, the 3rd of November 2022.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 3 Nov 2022 09:00:00 +0000 https://meetgeek.instatus.com/maintenance/cl9zd8z8l0714j7ohwvzl973y https://meetgeek.instatus.com/maintenance/cl9zd8z8l0714j7ohwvzl973y